Community Mobilisation Officer

To drive the social, governance, and economic mobilisation work that makes technical infrastructure sustainable by establishing and strengthening Water Management Committees, activating community savings groups, mobilising Hub kiosk operators, facilitating community engagement and behaviour change, and building the community ownership pathway.

• Bachelor's degree or national diploma in Social Sciences, Development Studies, Community Development, Public Health, or a related field.
• Minimum four (4) years of experience in community mobilisation, community development, or social facilitation, preferably within WASH, rural development, or livelihoods programming.
• Demonstrated experience establishing or strengthening community governance structures (water committees, savings groups, cooperatives, or similar).
• Fluency in Siswati (Mpumalanga), in addition to English.
• Strong facilitation, training, and conflict-resolution skills with rural communities.
• Valid driver's licence and willingness to travel extensively (up to 70%) to remote rural sites within the assigned cluster, including overnight stays.
• Experience with Village Savings and Loan Association (VSLA) or equivalent community savings methodologies (desirable).
• Experience in community-based enterprise, last-mile distribution, or market systems development (desirable).
• Familiarity with the South African water sector institutional framework (Water Services Act, Water Services Authorities, Free Basic Water policy) (desirable).
• Experience with digital data collection tools (KoBo, ODK, or similar) and mobile money platforms (desirable).
• Prior experience on donor-funded programmes with structured MEAL and reporting requirements (desirable).

• Participate in the pre-operational community engagement phase, meeting Water Management Committees at all sites in the assigned cluster.
• Conduct baseline governance assessments and support stakeholder engagement.
• Conduct the WMC audit at every site in the assigned cluster within Months 1–6, documenting committee composition, functionality, registration status, bank account status, meeting and record-keeping practices, and tariff/contribution history.
• Support the identification of sites requiring committee formation, reactivation, or capacity building.
• Contribute community and socio-economic data to the market systems analysis and Hub community assessments.
• Establish, reactivate, and train community maintenance committees/WMCs across the assigned cluster, targeting 100% WMC functionality.
• Support the formalisation of community structures as Water Service Intermediaries (WSIs) under Section 19 of the Water Services Act.
• Facilitate bank account activation at gap sites and support transparent financial record-keeping.
• Deliver training in WASH governance, system management, and community financial management.
• Establish and strengthen community savings groups under ForAfrika's social enterprise division.
• Mobilise and support the selection, onboarding, and ongoing accompaniment of Hub kiosk operators.