
How to Apply for Two-Pot System in South Africa (2026) â Complete Withdrawal Guide
Do you need emergency cash and have a retirement fund? The Two-Pot System might help.
Introduced on 1 September 2024, the Two-Pot Retirement System allows retirement fund members to access a portion of their savings before retirement without resigning . This system was designed to provide financial flexibility while preserving the majority of your savings for retirement .
The good news is that by early 2025, over 2.6 million withdrawal applications had been processed, with over R43 billion paid out . However, before you apply, you must understand the requirements, tax implications, and the correct application process.
This guide shows you exactly how to apply for the Two-Pot System in South Africa in 2026 â step by step.
What Is the Two-Pot Retirement System?
Before you apply, understand how the system works.
The Three Components of the Two-Pot System :
Savings Pot (1/3 of future contributions) â You can access this pot once per tax year (minimum R2,000 balance required). You do not need to resign to access these funds. Unused savings remain available for future withdrawals. From 1 September 2024, one-third of your future contributions go here.
Retirement Pot (2/3 of future contributions) â This pot is preserved until retirement. It guarantees you a reliable income when you stop working. Two-thirds of your future contributions go here.
Vested Component â This includes all retirement savings accumulated before 1 September 2024, plus growth, minus the seeding amount used to start your Savings Pot.
The "Seeding" Amount â On 1 September 2024, 10% of your accumulated retirement investment (up to a maximum of R30,000) was transferred into your Savings Pot as your opening balance .
Key Benefit: The system offers financial security through the preserved Retirement Pot while giving you flexibility to access cash for emergencies from your Savings Pot without resigning .
Important Things to Know Before You Apply
â ī¸ Critical Information You Must Understand:
You will pay tax on your withdrawal â Your savings component withdrawal is considered part of your taxable income for that tax year and is taxed according to your marginal tax rate . The higher your income, the higher your tax rate.
SARS may deduct outstanding debt â If you owe money to SARS, that money will be deducted by SARS when your fund applies for a tax directive. You will receive the balance as your withdrawal amount .
You need to be registered for tax â To withdraw from your Savings Pot, you must be registered for tax with SARS. If you are not registered, SARS will reject the tax directive request .
You can only withdraw once per tax year â You may make one withdrawal from your Savings Pot per tax year (March to February). The minimum withdrawal amount is R2,000 .
You must have no outstanding tax returns â SARS will not issue a Tax Directive if you have outstanding returns .
Tax directives cannot be reversed â Once SARS has issued a tax directive, your withdrawal instruction cannot be cancelled. If you are unhappy with the after-tax amount, you cannot change your mind .
Use the SARS calculator first â Before applying, use the SARS Two-Pot Calculator to estimate how much tax will be deducted from your withdrawal .
Requirements to Apply for Two-Pot Withdrawal
Before You Apply Checklist
Tax Requirements:
â You must be registered for tax with SARS
â You must have a valid tax reference number
â You must have no outstanding tax returns
â You should have no outstanding debt with SARS (or have a payment arrangement in place)
Fund Requirements:
â You must be an active member of a retirement fund (pension, provident, or retirement annuity fund)
â Your Savings Pot balance must be at least R2,000
â You can only apply once per tax year (1 March to 28 February)
Documents You Will Need:
â Your South African ID number (13 digits)
â Your SARS tax reference number
â Your latest salary slip
â A copy of your bank statement (not older than 3 months)
â Your fund membership number
Additional Requirements for Some Funds:
â Active cellphone number (for OTP verification)
â Valid email address
â Banking details matching your identity for direct payment
How to Apply for Two-Pot Withdrawal â Step by Step
Step 1: Check Your Tax Compliance Status First
Before you apply to your fund, you must ensure you are tax compliant.
How to check your tax registration status :
Via SARS WhatsApp:
Save the SARS WhatsApp number: 0800 11 7277
Send "Hi" or "Hello" to start the conversation
Follow the menu options to check your registration status
Via USSD (no internet required):
Dial 1347277#
Select option to check your Tax Reference Number or registration status
Via SMS:
Send "TRN (space) your ID number" to 47277
Example: "TRN 8501015123088"
If you are not registered for tax:
Register via SARS eFiling (www.sarsefiling.co.za)
Register via the SARS MobiApp
Register via the SARS Online Query System (SOQS)
Step 2: Check Your Outstanding Tax Returns
SARS will not approve a Two-Pot withdrawal if you have unfiled tax returns.
How to check for outstanding returns :
Via USSD:
Dial 1347277#
Select option 3 to check if you must file a return
Via eFiling:
Log into www.sarsefiling.co.za
Check your return status in your dashboard
If you have outstanding returns: File them immediately. Withdrawals cannot proceed until you are fully compliant.
Step 3: Use the SARS Two-Pot Calculator to Estimate Tax (Step 2)
Before applying for a withdrawal, use the SARS calculator to understand how much tax you will pay. This is a critical step because tax directives cannot be reversed .
How to access the Two-Pot Calculator :
Via SARS USSD (simplest):
Dial 1347277#
Select "Two-Pot tax calculator" from the menu
Enter your SARS registered South African ID number
Enter your Tax Reference Number
Enter your expected annual income or taxable income
Enter the amount you plan to withdraw
Receive your calculation results via SMS
Via SARS WhatsApp:
Send "Hi" to 0800 11 7277
Select "Two Pot Calculator" from the menu
Follow the prompts
Via SARS eFiling:
Log into www.sarsefiling.co.za
Navigate to the Two-Pot calculator under services
Enter your information to get an estimate
Via SARS Online Query System (SOQS):
Visit the SARS website
Access the Two-Pot calculator
Why this is important: The calculator helps you avoid shock when you see the after-tax amount. You will receive less than you request, and you cannot cancel once approved .
Step 4: Prepare Your Application Documents
Gather all required documents before contacting your fund.
Essential documents to prepare :
â Certified copy of your ID document (not older than 3 months)
â Your latest salary slip
â Bank statement (not older than 3 months) â the account must be in your name
â Your tax reference number
â Your fund membership number
Note: If your banking details differ from those on your payslip, you need to provide banking details that are three months old or older .
Step 5: Register on Your Fund's Online Portal (Step 2)
Most retirement funds have moved to digital applications. You will need to access your fund's member portal.
How to access your fund's portal:
For Momentum funds (like NTRF):
Register or log in at https://mra.momentum.co.za/momentum/
Click on the Two-Pot menu option
For Eskom Pension and Provident Fund (EPPF):
Log into the Member Portal
Follow the Two-Pot withdrawal application steps
For Mineworkers Provident Fund (MWPF):
Visit www.mwpf.co.za
Submit your claim online through their automated system
General process:
Go to your retirement fund's official website
Look for the member portal login
Register if you have not done so before (you will need your ID and membership number)
Set up two-factor authentication (OTP sent to your phone)
Complete your profile with up-to-date contact information
â ī¸ Important: Successful withdrawals depend on correct identity details matching official records and up-to-date contact information for OTP verification .
Step 6: Submit Your Withdrawal Application (Step 6)
Once logged into your fund's portal, follow their specific process.
Typical application steps:
Navigate to the "Two-Pot" or "Savings Pot Withdrawal" section
Review your available Savings Pot balance
Enter the amount you wish to withdraw (must be at least R2,000 and cannot exceed your available balance)
Confirm your banking details for payment
Upload any required documents (ID, payslip, bank statement)
Review the tax implications (fund will apply for a tax directive from SARS)
Submit your application
Alternative application methods:
Via WhatsApp (for funds that support it, like NTRF):
Request a claim by WhatsApp to 071 909 6789
Follow the prompts to submit your application
In person (for funds without full digital systems):
Visit the Fund Walk-in centres
Visit Employer Based Service Consultants
What happens after you submit :
You will receive an acknowledgement SMS
You will receive ongoing updates regarding your claim status
Your fund will apply to SARS for a tax directive
If you are fully compliant, it will take up to 48 hours for SARS to issue the tax directive
Your fund will pay your claim within a maximum of 14 working days after submission
Step 7: Understand What Happens After Submission
The Tax Directive Process :
Your fund applies to SARS for a tax directive
SARS checks:
Your tax registration status
Your outstanding returns
Any debt you owe SARS
SARS issues a tax directive telling your fund how much tax to deduct
Your fund deducts:
The tax amount specified by SARS
Any outstanding SARS debt
Your fund pays the remaining balance to your bank account
Processing times :
Tax directive from SARS: up to 48 hours if fully compliant
Fund payment: maximum 14 working days after submission
Total process: typically 2â3 weeks
Step 8: Location â Where to Get Help
SARS Support Channels :
WhatsApp:
Number: 0800 11 7277
Services: Two-Pot calculator, check status, tax registration
USSD (no internet):
Code: 1347277#
Services: Two-Pot calculator, check tax status, get TRN
SMS:
Number: 47277
Format: "TRN (space) ID number" for tax reference number
eFiling:
Website: www.sarsefiling.co.za
Services: Full tax management, Two-Pot calculator, directive status
Fund Support Channels:
Mineworkers Provident Fund (MWPF):
Phone: +27 (0)10 100 3000
Email: clientservices@mineworkers.co.za
Walk-in centres available
Eskom Pension Fund (EPPF):
Access via Member Portal
Check their website for contact details
General fund enquiries:
Contact your HR department first
Your employer can help with fund-specific questions
Tax Implications of Two-Pot Withdrawals
How tax works on Savings Pot withdrawals :
Taxed at your marginal rate: Your savings withdrawal is added to your annual taxable income and taxed according to the personal income tax brackets. The higher your income, the higher the tax rate on your withdrawal.
Example: If you earn R300,000 per year and withdraw R20,000, your total taxable income becomes R320,000. The R20,000 is taxed at your marginal rate (likely 26%â31%), not a special "withdrawal rate."
If you earn below the tax threshold: If you normally do not pay tax, making a withdrawal may push you into a tax bracket. Your final tax liability will only be calculated during annual Filing Season .
SARS debt deduction : If you owe SARS money (outstanding taxes), that amount will be deducted from your withdrawal automatically when your fund applies for the tax directive. You will receive only the balance.
Tax directives cannot be reversed : Once SARS issues a tax directive, your withdrawal cannot be cancelled. Always use the SARS calculator first to estimate your after-tax amount.
Tax rates for retirement versus early withdrawal : If you leave your Savings Pot until retirement, remaining funds are taxed as a lump sum benefit at generally lower rates than the marginal rates applied to pre-retirement withdrawals.
Annual tax filing: Any under- or over-deduction of tax from your withdrawal will be settled on assessment during the annual tax-filing season .
Tips for a Successful Two-Pot Withdrawal Application
Check your tax compliance first â Unresolved SARS issues are the #1 reason for delayed or rejected withdrawals
Use the SARS calculator before applying â Avoid shock when you see the after-tax amount
Ensure your ID matches official records â Incorrect details cause delays
Keep your contact details updated â Funds use SMS and email for OTP verification and status updates
Verify your banking details â Payment can only go to an account in your name, ideally the same as your salary account
File any outstanding tax returns â SARS will reject the tax directive if you have unfiled returns
Apply to only one fund at a time â You can withdraw from each fund once per tax year, but process them separately
Be patient â The full process takes 2â3 weeks for compliant members
Keep copies of all documents â Save confirmations and SMS messages
Use only official channels â Third-party facilitators asking for personal information are likely scams
Check your fund's website first â Most funds have moved to fully digital applications
Common Mistakes to Avoid
â Applying before checking SARS compliance â Your application will be rejected if you are not tax compliant
â Not using the SARS calculator first â You cannot reverse a tax directive if you are unhappy with the after-tax amount
â Providing incorrect ID or contact details â Causes delays and failed verification
â Not having up-to-date banking details â Payments require a bank account in your name
â Withdrawing without understanding the tax impact â You could push yourself into a higher tax bracket
â Using third-party "facilitators" â These are often scams asking for personal information
â Forgetting you can only withdraw once per tax year â Plan your withdrawal carefully
â Applying for less than R2,000 â Minimum withdrawal amount is R2,000
â Ignoring outstanding SARS debt â SARS will deduct what you owe automatically
â ī¸ Two-Pot System Scam Warning â Protect Yourself
The shift to digital access has exposed members to potential scams .
Red flags to watch for:
đŠ Third-party "facilitators" offering to help with withdrawals for a fee â Legitimate funds do not require paid facilitators
đŠ Anyone asking for your SARS login details â Never share your eFiling password
đŠ Requests for your banking password â Never share this with anyone
đŠ Unsolicited calls or messages claiming your withdrawal is blocked and asking for payment
đŠ Fake fund websites â Always type the fund's official URL directly into your browser
How to protect yourself :
Only use your fund's official website or member portal
Only use official SARS channels: WhatsApp 0800 11 7277, USSD 1347277#, or eFiling
Never share personal or banking information with unverified sources
If something seems too good to be true, it probably is
Report suspected scams to your fund and to SARS
FAQ: Two-Pot System in South Africa
Q: What is the Two-Pot Retirement System?
A: It is a new system introduced on 1 September 2024 that splits your retirement savings into a Savings Pot (accessible before retirement) and a Retirement Pot (preserved until retirement). One-third of future contributions go to Savings Pot, two-thirds to Retirement Pot .
Q: How do I apply for a Two-Pot withdrawal?
A: First ensure you are tax compliant with SARS. Then log into your retirement fund's member portal, navigate to the Two-Pot section, and submit your withdrawal application with required documents .
Q: How much can I withdraw from my Savings Pot?
A: You can withdraw up to the full value of your Savings Pot, subject to a minimum of R2,000. There is no maximum cap (the R30,000 was only for the opening "seeding" balance) .
Q: How many times can I withdraw from the Two-Pot system?
A: You may make one withdrawal from your Savings Pot per tax year (1 March to 28 February) for each retirement fund account you have .
Q: How much tax will I pay on my Two-Pot withdrawal?
A: Your withdrawal is added to your annual taxable income and taxed at your marginal tax rate. Use the SARS Two-Pot calculator to estimate your tax before applying .
Q: Can SARS deduct money from my withdrawal if I owe taxes?
A: Yes. If you owe SARS money, that amount will be deducted by SARS when your fund applies for the tax directive. You will receive the balance .
Q: Do I need to be registered for tax to withdraw?
A: Yes. If you are not registered for tax, SARS will reject the tax directive request. You can register via eFiling or the SARS MobiApp .
Q: How long does it take to receive my Two-Pot withdrawal?
A: If you are fully tax compliant, SARS issues the tax directive within up to 48 hours. Your fund will pay your claim within a maximum of 14 working days after submission .
Q: Can I cancel my withdrawal after applying?
A: No. Once SARS has issued a tax directive, your withdrawal instruction cannot be cancelled .
Q: What is the seeding amount?
A: On 1 September 2024, 10% of your accumulated retirement investment (up to a maximum of R30,000) was transferred into your Savings Pot as your opening balance .
Q: What happens if I do not withdraw from my Savings Pot before retirement?
A: The remaining funds will be taxed as a lump sum benefit upon retirement, which is generally taxed at lower rates than pre-retirement withdrawals .
Q: Can I withdraw from my Two-Pot Savings Pot if I resign?
A: You do not need to resign to access your Savings Pot. The system allows access while still employed. Upon resignation, you would have access to your full benefit under normal withdrawal rules .
Q: How do I check my Two-Pot application status?
A: You can check via SARS WhatsApp (0800 11 7277), USSD (1347277#), or eFiling. Your fund will also send SMS updates .
Q: What documents do I need to apply for a Two-Pot withdrawal?
A: You typically need your ID document, latest salary slip, bank statement (not older than 3 months), and tax reference number .
Q: Is the Two-Pot withdrawal amount guaranteed?
A: The amount you request is not guaranteed because tax and any SARS debt will be deducted. Use the SARS calculator to estimate your after-tax amount .
Conclusion â Apply for Two-Pot Withdrawal Responsibly
The Two-Pot Retirement System offers valuable short-term relief for emergency financial needs. Over 2.6 million South Africans have already accessed their Savings Pots . However, withdrawals should be used thoughtfully, understanding both the benefits and long-term implications .
Before applying: Check your tax compliance with SARS, use the Two-Pot calculator to estimate your after-tax amount, ensure your fund has your correct ID and banking details, and only use official fund and SARS channels.
Do not withdraw unless you truly need the funds. Drawing prematurely reduces your retirement balance and can impact long-term financial security . But if you have a genuine emergency, the Two-Pot System is there to help.
đ Check your tax compliance now: SARS WhatsApp 0800 11 7277
đ Use the Two-Pot calculator: Dial 1347277#
đ Log into your fund's member portal to check your Savings Pot balance
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