Customer Assistant: Tills

To deliver exceptional customer service at till points, creating positive shopping experiences by greeting customers warmly, processing transactions accurately, promoting Woolworths loyalty programs, and offering additional services like utility bill payments.

• Minimum education level of Grade 12 or equivalent NQF qualification.
• Basic selling skills with the ability to promote loyalty programs and services.
• Strong customer service orientation, demonstrating friendliness and effective communication.
• Ability to accurately process till transactions and handle various payment methods.
• Attention to detail to ensure pricing accuracy and maintain store standards.
• Effective organisational skills to maintain a clean, safe, and orderly till point.
• Reliable and honest, with a commitment to reducing shrinkage and reporting irregularities.
• Ability to remain calm under pressure and manage time effectively during shifts.
• Basic product knowledge to assist customers and support promotional events.
• Flexibility to work varied shifts.
• Willingness to be a proactive team member.

• Greet customers warmly, ensuring a positive and friendly shopping experience at all till points.
• Accurately process all till transactions in accordance with company policies, including various payment methods.
• Promote Woolworths loyalty programs and additional services such as utility bill payments and airtime sales.
• Maintain a clean, safe, and well-organised till area adhering to all shopkeeping disciplines.
• Ensure pricing accuracy by carefully checking scanned items against shelf tickets and resolving discrepancies.
• Minimise shrinkage by adhering to loss prevention procedures and promptly reporting any irregularities or suspicious activity.
• Demonstrate basic product knowledge to assist customers and support promotional events and special store campaigns.
• Remain calm and efficient under pressure, managing time effectively during busy periods to maintain smooth operations.
• Exhibit honesty, reliability, and professionalism in all interactions.
• Contribute positively to a supportive team environment.
• Attend team meetings and comply with company policies regarding attendance, dress code, and hygiene standards.