Operational Consultant

To provide operational consulting services to clients, ensuring effective administration and management of employee benefits, retirement funds, and related financial products, while delivering exceptional client service and support.

• Matric (Grade 12) certificate.
• Relevant tertiary qualification in Finance, Business, or related field (advantageous).
• 3-5 years of experience in employee benefits, retirement fund administration, or operational consulting.
• Knowledge of retirement fund legislation (Pension Funds Act, Income Tax Act).
• Experience with employee benefit administration systems.
• Strong client relationship management skills.
• Proficiency in MS Office Suite (Excel, Word, Outlook).
• Understanding of service level agreements (SLAs) and operational processes.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in all tasks.

• Provide operational consulting services to clients on employee benefits and retirement funds.
• Manage the administration of retirement funds, including member records, contributions, and claims.
• Ensure compliance with relevant legislation and regulatory requirements.
• Prepare and review operational reports for clients.
• Build and maintain strong client relationships through regular communication.
• Resolve client queries and issues promptly and professionally.
• Coordinate with internal teams to ensure seamless service delivery.
• Conduct operational reviews and recommend improvements.
• Support client meetings and presentations as required.
• Maintain accurate records and documentation.
• Stay updated on industry trends and legislative changes.